Emerald Thinker Gallery
Shipping Policy
How original artwork is packed, insured, quoted, delivered, and supported in transit.
Processing & Delivery Times
Most original artworks ship free within the United States, and because each piece is handled by our small, dedicated team, we ask that you allow 2–4 weeks for delivery. For special commissions or framed pieces, additional processing time may be required. We will provide an estimated timeline when your order is confirmed.
Shipping Quotes & Methods
For pieces where free shipping is not available, shipping costs are calculated based on final dimensions (including frame), total packaged weight, destination, and packaging requirements. You will always receive a shipping quote for your approval before anything is dispatched. We use the safest and most appropriate carrier for each piece: UPS or FedEx for standard pieces and specialised carriers for large works over 45 × 45 inches. If a piece requires freight or custom crating, we will inform you in advance because such services may incur higher costs due to crating, freight handling, and insurance requirements.
Packaging & Insurance
Every artwork leaves our studio professionally packaged with protective wrapping, corner guards, and reinforced cartons. Large-scale pieces are custom crated for maximum protection. All shipped artwork is insured for the full purchase value during transit. Please inspect your piece upon arrival and notify us within 48 hours if any concerns arise. Document any damage to packaging or artwork with photographs so we can work with the carrier to resolve the issue promptly.
Delivery Options
We offer direct delivery within 140 miles of our base. Standard delivery includes placing artwork onto existing, properly installed hardware for a modest fee; our team cannot drill into walls or mount hardware. Oversized pieces may require a specialty vehicle and carry an additional fee. We are happy to assist with installation guidance or recommend professional installers. For national and international customers, we use carriers that provide tracking numbers and signatures upon delivery. We will keep you updated on the status of your shipment and provide an estimated arrival date once arrangements are finalised.
International Shipping
International shipping is available. Rates vary by destination and package specifications. Due to the complexity of customs and import taxes, please contact us before purchasing so we can arrange a custom quote. Buyers are responsible for any duties or taxes imposed by their country. We comply with all export regulations and provide the necessary documentation for smooth customs clearance.
Holding and Combining Orders
If you purchase multiple artworks in a short time, we may be able to combine shipments to reduce environmental impact and costs. Please contact us after placing your orders. We can hold a piece for up to 10 days for combining shipments. Combined orders will be packaged securely and insured individually. Shipping rates will be adjusted accordingly.
Lost or Delayed Shipments
We do our best to ensure safe and timely delivery, but occasionally delays occur due to carrier issues or extreme weather. If your tracking information shows no movement for more than five days or indicates that the package has been lost, please contact us so we can open an investigation. Rest assured that all shipments are insured and we will work with the carrier to resolve any issues.
Environment & Sustainability
We aim to reduce our carbon footprint by using recyclable materials where possible and choosing carriers that offer carbon-neutral options. We encourage clients to reuse packaging materials and to recycle responsibly. Shipping fine art is inherently resource-intensive, but through careful planning and partnerships we strive to mitigate impact.