At Emerald Thinker Gallery we believe that acquiring a work of art is a deeply personal journey, and our support team is committed to making every step of that journey smooth. We know that each artwork we offer has been chosen for its narrative depth and technical excellence, and we extend that same care to our service. Whether you are looking for information about an available painting, have questions about framing and shipping, or need guidance on commissioning a piece, our support team is ready to help. We recognize that trust is at the core of collecting art, so our goal is to provide clear, timely answers and keep you informed.

Phone and video consultations: We understand that sometimes a conversation is the quickest way to solve a problem. Our art advisors are available by phone during standard business hours (Monday–Friday, 9 a.m.–5 p.m. Pacific Time) and by appointment for video consultations. If you are outside of these hours, you may leave a message and we will return your call within one business day.

Email support: Email is ideal for sending reference images or detailed questions. We aim to respond to all emails within 24 hours (excluding weekends and holidays). If your inquiry concerns shipping or returns, please include your order number so we can locate your records quickly. As noted in the shipping policy of Art by Shalimar, works may take 2–4 weeks for delivery. Including your order details helps us provide timely updates.

Chat and social media: For quick questions—such as confirming the availability of a work, pricing inquiries, or scheduling a studio visit—you can reach us via our website chat tool or direct message us on our social channels. We monitor messages daily and will respond as soon as possible.

Art collecting is deeply personal, and our response philosophy reflects this. We aim to treat each inquiry with respect and provide transparent information. If we cannot answer your question immediately (for example, if we need to consult the artist or our framing partner), we will let you know when you can expect a reply. Our support team is small and dedicated, similar to the team described on Art by Shalimar’s shipping page, so we balance careful handling of artworks with prompt communication.

As an educational gallery, we strive to empower collectors with knowledge. Our support staff can direct you to resources on materials, mediums, archival care, and installation. They can also share the stories behind each artwork and its creator; many of our artists work in figurative realism and narrative expression, and understanding those influences can enhance your collecting experience. We also publish journal articles and interviews where artists discuss their process, influences, and the stories embedded in their paintings.

Should you need assistance placing an order, our support team can guide you through the process. They can explain pricing, discuss available payment methods, and help with applying discount codes or gift cards. If you are commissioning a custom work, they will outline the timeline and deposit schedule. Transparency is important—your order won’t ship until you have approved the final quote. If a piece

requires custom crating or freight shipping, we will clearly explain any additional costs.

Once you have purchased a work, our support continues. We provide updates on production and shipping, including tracking information. Our packaging follows professional standards—works are wrapped, corner-guarded, and packed in reinforced cartons or custom crates for larger pieces. All shipments are insured for the full purchase value. Upon delivery, please inspect the artwork. In the rare case that something arrives damaged, notify us within 48 hours as advised by return policies so we can work with the carrier to resolve the issue.

Our support team can facilitate commission inquiries, from matching you with an artist to discussing concept sketches. Commissions require close collaboration, and we ensure you understand every stage. For local collectors, we can arrange direct delivery and assist with installation guidance; our delivery team can place artwork onto existing hardware but cannot drill into walls or install anchors, consistent with professional practice. We recommend using a licensed installer or framer to prepare your space.

Your feedback helps us improve. We may follow up after your purchase to ask about your experience. If you have suggestions for improving our service or website accessibility, please reach out. Our mission is to honor art not just as decoration but as a way of thinking and seeing. Offering excellent support is part of that mission.